Once your booking is confirmed we will e-mail you a voucher which explains where the driver will be waiting for you when you arrive.
Contact phone numbers are also provided on the voucher, in case of any issues you might have with the pick up.
We offer an on-time pickup guarantee for all bookings. If you are not picked up on-time, you are offered a full refund, no questions asked.
Generally, each passenger is allowed two pieces of luggage – one suitcase or large bag, measuring no larger than 70cms x 40 cms x 20cms, and one piece of hand luggage. Any excess or larger items, including but not limited to musical instruments, sporting equipment or oversized luggage, should be communicated to us.
No refunds can be given on any no-shows or cancellations with less than 24 hours notification.
Any changes to a confirmed booking should be communicated to us by email, to firstname.lastname@example.org